--- title: "Services — Training, implementation and embedded engineering" description: "Amass trains your team, integrates the API, and builds custom workflows or a proprietary *Core with you, each scoped in an order form or statement of work." url: https://amass.tech/services --- # Services — Training, implementation and embedded engineering Amass Services # From first use case to production deployment Pick how you use Amass, then how much help you want. Use the app, integrate the API, or have our engineers design, build and run a scientific intelligence workflow in your environment. [Book a demo](https://amass.tech/demo)[Try free](https://amass.tech/try) Engagement scopeIllustrative ObjectiveGoverned target-research workflow, in productionAccessAmass API, internal data connectedEngagementImplement, with Team Enablement includedPhasesAlign → Design → Prove → DeployDeliverablesRunning integration, evaluation report, handover 43M+biomedical papers indexed 170M+patents, searchable in one schema 1.2M+clinical trials, updated daily 6\*Cores behind one API, eight in the app How do we use Amass? ## Choose how Amass fits into your organization Start with where Amass should live. The level of support you need is the second question. ### Amass App A research workspace where your team asks questions and gets answers with every claim cited to its source. Best for: Teams that want to start now, without building an integration. [Explore the App →](https://amass.tech/app) ### Amass API REST access to Amass search, retrieval and records across six \*Cores. Best for: Product teams and internal engineering teams building their own workflows, agents or applications. [Explore the API →](https://amass.tech/life-science-api) ### Embedded Amass Amass integrated into an internal platform, customer-facing product or operational workflow. Best for: Organizations that want Amass inside an existing product or infrastructure layer. [Discuss an embedded deployment →](https://amass.tech/demo) ### The two questions, combined Access is one axis, support is the other. Tap any pairing to see what the engagement looks like. App API Embedded Amass Enable Implement Forward Deploy Amass API × Implemente.g. API implementation and migration We build the integration (data mapping, auth, testing) and hand over documented, running code. How does Amass help us succeed? ## Choose the level of support you need Three levels, from training your team to engineers embedded with it. We combine and scope them per engagement. ### Enable Get your team using Amass on its own work. - Stakeholder and use-case discovery - Team onboarding - Role-specific training - Prompt and workflow development - API and architecture workshops - Governance and usage recommendations - Office hours and adoption support What's included (7) - Stakeholder and use-case discovery - Team onboarding - Role-specific training - Prompt and workflow development - API and architecture workshops - Governance and usage recommendations - Office hours and adoption support Typical outcome: A trained team, prioritized use cases and an adoption plan. ### Implement Move a defined use case into a working production workflow. - Technical discovery and solution design - Data-source and workflow mapping - API integration - Authentication and access configuration - Internal data integration - Application or agent implementation - Testing, evaluation and acceptance criteria - Deployment support - Technical documentation and handover What's included (9) - Technical discovery and solution design - Data-source and workflow mapping - API integration - Authentication and access configuration - Internal data integration - Application or agent implementation - Testing, evaluation and acceptance criteria - Deployment support - Technical documentation and handover Typical outcome: A deployed workflow, integration or application that your team can own and operate. ### Forward Deploy Embedded Amass engineers join your team and deliver with it. - Embedded forward-deployed engineer or team - Product and workflow design - Custom agents, applications and interfaces - Scientific evaluation frameworks - Data architecture and ontology work - Production deployment - Monitoring and optimization - Ongoing roadmap and operational ownership - Training and internal capability transfer What's included (9) - Embedded forward-deployed engineer or team - Product and workflow design - Custom agents, applications and interfaces - Scientific evaluation frameworks - Data architecture and ontology work - Production deployment - Monitoring and optimization - Ongoing roadmap and operational ownership - Training and internal capability transfer Typical outcome: A production system delivered and evolved jointly with Amass. The combination and scope go into an order form or statement of work. Larger subscriptions may include enablement; implementation and forward-deployed work are usually scoped separately. The strategic engagement ## Build your own \*Core Turn your organization's knowledge into a dedicated intelligence layer. A custom \*Core combines selected external data, internal knowledge, scientific workflows and domain logic. We design, build and deploy it with your scientific, product and technical teams. What goes in Amass datasets and intelligence services Licensed or proprietary external data Internal documents, reports and structured data \*Corestructured by your taxonomies, workflows and evaluation criteria What comes out Custom agents, applications and monitoring Governed research and decision workflows Access controls, governance and full traceability Possible \*Core types ### Company Core An intelligence layer across internal research, assets, programs and external evidence. ### Therapeutic Area Core Structured knowledge for a disease area, modality or biological domain. ### Asset Core A continuously updated view of a target, molecule, program or portfolio. ### Regulatory Core Internal and external regulatory knowledge organized around products and markets. ### Customer Core A scientific intelligence capability embedded into a platform or customer-facing product. ### Content Core Controlled access to proprietary content through search, workflows and applications. Possible \*Core types (6) ### Company Core An intelligence layer across internal research, assets, programs and external evidence. ### Therapeutic Area Core Structured knowledge for a disease area, modality or biological domain. ### Asset Core A continuously updated view of a target, molecule, program or portfolio. ### Regulatory Core Internal and external regulatory knowledge organized around products and markets. ### Customer Core A scientific intelligence capability embedded into a platform or customer-facing product. ### Content Core Controlled access to proprietary content through search, workflows and applications. Core engagement options ### Core Discovery - Use-case and stakeholder workshops - Data and systems assessment - Initial domain and workflow mapping - Architecture recommendation - Pilot and rollout plan What's included (5) - Use-case and stakeholder workshops - Data and systems assessment - Initial domain and workflow mapping - Architecture recommendation - Pilot and rollout plan Outcome: A \*Core specification and implementation roadmap. ### Core Pilot - A scoped set of internal and external sources - Initial ontology or entity model - One or more priority workflows - User interface or API access - Evaluation with representative users What's included (5) - A scoped set of internal and external sources - Initial ontology or entity model - One or more priority workflows - User interface or API access - Evaluation with representative users Outcome: A functioning \*Core pilot with documented performance and production requirements. ### Production Core - Production data integrations - Identity, access and governance - Custom workflows and applications - Continuous data updates - Monitoring and evaluation - Training and operational support - Joint roadmap What's included (7) - Production data integrations - Identity, access and governance - Custom workflows and applications - Continuous data updates - Monitoring and evaluation - Training and operational support - Joint roadmap Outcome: An organization-specific intelligence capability that you run, or run jointly with Amass. [Book a demo](https://amass.tech/demo) What the work is made of ## Services across the lifecycle ### Discovery & design - Executive and stakeholder workshops - Use-case identification and prioritization - Technical feasibility - Data and systems mapping - Success metrics - Security and deployment planning Services (6) - Executive and stakeholder workshops - Use-case identification and prioritization - Technical feasibility - Data and systems mapping - Success metrics - Security and deployment planning ### Training & enablement - User onboarding - Research workflow training - Developer and API training - Team-specific playbooks - Train-the-trainer programs - Recurring office hours Services (6) - User onboarding - Research workflow training - Developer and API training - Team-specific playbooks - Train-the-trainer programs - Recurring office hours ### Implementation - API integration - Internal data connection - SSO and access management - Workflow and agent development - Custom application development - Evaluation, testing and deployment Services (6) - API integration - Internal data connection - SSO and access management - Workflow and agent development - Custom application development - Evaluation, testing and deployment ### Operations & optimization - Monitoring and incident support - Usage and quality reviews - Workflow optimization - New data-source activation - Model and retrieval tuning - Roadmap reviews and ongoing engineering capacity Services (6) - Monitoring and incident support - Usage and quality reviews - Workflow optimization - New data-source activation - Model and retrieval tuning - Roadmap reviews and ongoing engineering capacity The delivery process ## How an engagement works Most engagements begin with a scoped pilot. If you already have a specification, you can start later. Each phase ends in named deliverables, the same ones your statement of work cites. 1. 01 ### Align Establish the business objective, users, systems, constraints and intended outcome. Use-case briefStakeholder mapInitial scope 2. 02 ### Design Map the workflow, data sources, technical architecture, evaluation criteria and deployment model. Solution designDelivery planSuccess metrics 3. 03 ### Prove Build a scoped prototype or pilot using representative workflows and data. Working pilotEvaluation resultsProduction recommendation 4. 04 ### Deploy Complete the integration, testing, security work, training and production rollout. Production implementationDocumentationHandover 5. 05 ### Operate Monitor, maintain and improve the deployment through an agreed support or forward-deployed model. Ongoing optimizationNew workflowsOperational reporting ### Who you work with Forward-deployed engineer Ships integrations, agents and pipelines in your repo and your environment. Scientific lead Owns evaluation frameworks and domain modeling with your researchers. Engagement lead One accountable owner for scope, phases and deliverables, from Align to Operate. Everything runs on enterprise cloud infrastructure in EU regions, through your IT and security review. [See how we handle security →](https://amass.tech/security) What this looks like in practice ## Example engagements Six shapes an engagement takes, each with what it delivers and the level it maps to. ### Internal intelligence workflow Connect Amass to internal scientific documents and deploy a governed workflow for target, indication or asset research. Governed workflow · weekly run 12 internal reports linked to 340 external sources 3 new Phase II readouts flagged for review Every claim cited: PMID or DOI, trial ID or internal doc ID Delivered as: ImplementAlign → Prove → Deploy ### Customer-facing scientific intelligence Embed Amass into a CRO, CDMO, software platform or marketplace to provide evidence-backed intelligence directly to customers. » GET /cores/trialcore/records?query=NASH&phase=PHASE3&limit=10 » 200 · 10 records » "nctId": "NCT03900429", … Delivered as: Implement → Forward DeployAlign → Design → Deploy → Operate ### Custom scientific agent Design, evaluate and deploy an agent for a defined workflow such as asset diligence, regulatory monitoring or clinical landscape analysis. 1Scan 4 cores for KRAS-G12C landscape 2Rank 8 candidates by trial status 3Draft diligence brief · 47 citations Delivered as: Forward DeployDesign → Prove → Operate ### API implementation and migration Move from an existing search or data provider to the Amass API, including mapping, integration, testing and rollout. » map: legacy\_id → amass record id » coverage check: 98.4% resolved » cutover: staged, per workflow Delivered as: ImplementAlign → Design → Deploy ### Organization-wide enablement Train scientific, commercial and technical teams, establish reusable workflows and support adoption through recurring office hours. Adoption plan · quarter one 4 role tracks · 6 team playbooks Prioritized use-case backlog (11) Office hours · biweekly Delivered as: EnableAlign → Deploy ### Custom \*Core Build a persistent intelligence layer around a company, therapeutic area, portfolio, proprietary corpus or customer-facing product. DomainTherapeutic-area \*CoreSourcesInternal corpus + 3 cores + licensed dataGovernanceSSO, access tiers, full traceability Delivered as: Forward DeployAlign → Design → Prove → Deploy → Operate After the build ## Support designed around your deployment Each engagement level pairs with a support model of the same name, so there is no second menu to learn. Standard adoption with Enable Typically available with team and enterprise subscriptions. - Structured onboarding - Standard technical support - Documentation and implementation guidance - Initial team training - Periodic adoption reviews Included (5) - Structured onboarding - Standard technical support - Documentation and implementation guidance - Initial team training - Periodic adoption reviews Guided implementation with Implement For customers deploying a defined integration or workflow. - Named implementation lead - Discovery and architecture sessions - Configured implementation plan - Developer support - Testing and launch support - Team training and handover Included (6) - Named implementation lead - Discovery and architecture sessions - Configured implementation plan - Developer support - Testing and launch support - Team training and handover Strategic deployment with Forward Deploy For larger, multi-team or business-critical programs. - Dedicated engagement lead - Forward-deployed engineering capacity - Custom development and integration - Joint roadmap and governance - Ongoing production support - Recurring scientific and technical reviews Included (6) - Dedicated engagement lead - Forward-deployed engineering capacity - Custom development and integration - Joint roadmap and governance - Ongoing production support - Recurring scientific and technical reviews The order form or statement of work sets the service level, based on scope, complexity and how much ongoing ownership you want from us. ## Start with the outcome Tell us what your team needs to deliver, where the workflow should live and how much help you want. We’ll recommend where to start: enablement, a scoped implementation, a forward-deployed engagement or a custom \*Core. [Book a demo](https://amass.tech/demo)[Try free](https://amass.tech/try) Data No training on your data Hosting EU-hosted, enterprise Isolation Tenant-isolated by architecture Certification ISO 27001, SOC 2, NIS2: in motion